1. BUY WITH CONFIDENCE

Buy with confidence from MatrixShad.com with our No Hassle Returns and Exchanges Policy.

If you are not completely satisfied with any* item purchased from MatrixShad.com, return it to us within 30 days of the shipping date, and we will refund your money. That’s always been our policy. For clear, easy to read instructions go to our returns page.

*Exceptions to Our Return Policy: All returns are subject to a physical inspection. We must have the product back and inspected before a credit can be issued. Defective items are backed 100% and can be returned for exchange only. MatrixShad.com will pay return shipping charges for incorrect merchandise only. All returns must be sent ground service only. Sorry no COD’s will be accepted.

The Best Return Policy In The Business!
We are devoted to our customers satisfaction.
Easy 30 Day Return and Exchange Policy

MatrixShad.com is proud of the quality of our products and want you to be fully satisfied with your purchase. Buy with confidence from MatrixShad.com as we’ve just made our 30 day return policy even EASIER! If you are not completely satisfied for any reason, please return your merchandise within 30 days for a full refund or exchange. We will apply your refund, less shipping and handling, to the original form of payment. If you would prefer an exchange we will send it promptly. All returns should accompany the original sales receipt.
All returns are subject to a physical inspection. We must have the product back and inspected before a credit can be issued. Defective items are backed 100% and can be returned for exchange only. MatrixShad.com will pay return shipping charges for incorrect merchandise only.

2. RETURNS OR EXHANGES

If your merchandise was damaged in shipment or there is a discrepancy in the number of packages received please call our returns department immediately at 985-707-9049, or email them at wellchamp@aol.com. A return authorization must be received prior to returning any items.

You should ship the package using Fedex, UPS or USPS insured with delivery confirmation. MatrixShad.com will not be responsible for lost or damaged packages by delivery services. Record your tracking number and order number and keep until your refund or exchange has been received. This also helps if you need to make an inquiry on your return.

  • All merchandise must be returned in new, unused, resealable condition within 30 days. Refunds or exchanges on any defective merchandise will be given at the evaluation of MatrixShad.com staff.
  • We will not accept any COD packages.
  • We will not refund shipping charges or return shipping charges.

MatrixShad.com
Returns Dept
1524 Marina Dr
Slidell, LA 70458

3. BACKORDERS

We strive to keep all merchandise in stock. However, in the case that an item has to be back-ordered, we will ship that item as soon as possible by ground delivery at no additional expense. Unfortunately, we are not able to backorder any item that sells for less than $15.00.

4. SHIPPING

We ship all online orders via United States Postal Service. All orders placed Monday through Friday will ship within 48 hours, pending payment verification and product availability. Orders placed on Saturday or Sunday will be shipped by the following Wednesday.

5. TAX INFORMATION

Matrix Shad only charges tax on orders in Louisiana. The current tax rate is based by county and city.

6. REFUSAL OF PACKAGE UPON DELIVERY

If upon delivery of your order, the package is refused, you will be responsible for all shipping charges.

7. PRIVACY POLICY

We take your privacy seriously; therefore, below we provide you with our privacy policy, where we intend to be transparent about any information we collect, how we intend to use it to your benefit, and what choices you have when you register with us and use MatrixShad.com Online Store.

Here are our commitments:

  • Your privacy remains strictly under your control
  • The privacy of state data from your end users remains strictly under your control
  • You can end your account at any time
  • We will never disclose your personally-identifiable information to any third party for marketing purposes unless you expressly tell us to
  • You can decide whether you want to receive any offers from us that may be of interest to you

8. INFORMATION PRACTICES

When you register and use MatrixShad.com Online Store, you provide information to us. When MatrixShad.com Online Store is being used by your web site, additional state data is retained as a result of authentication and data flow from provider.

In the following three sections, we explain what information is collected, how it is used to your benefit, and the choices that you have with your information.
Information Collected by MatrixShad.com

Depending on how you interact with MatrixShad.com Online Store, you provide us with information, which may include: (a) site name, email address, and other registration information; (b) your interaction with MatrixShad.com Online Store features and advertisements; (c) transaction-related information, such as, when you download software from us; and (d) information you provide us when you contact us for help. As part of your personal profile, you may choose to submit additional information.

State data is often collected from providers during the normal operation of the MatrixShad.com Online Store service. This data ranges in content and policy depending on nature of the endpoints. This data is kept persistantly by MatrixShad.com only to perform authentication and data services. This data is held on behalf of you, and made available at your request.

We also collect other non-personally identifiable data, which may include your IP address and what browser you are using so that we can improve MatrixShad.com’s services for you.

9. USE OF INFORMATION

If provided, we will use your email address to contact you from time to time and we will use your email address for security reasons to confirm that you are who you say you are. You can control the types and frequencies of certain emails you receive, although you agree that we may always contact you to provide you with important information or required notices required by MatrixShad.com.

We may use your information (a) to deliver the MatrixShad.com services and features desired by you (including any customization features requested by you), (b) to improve our services to you, (c) to personalize content and offers that may be of interest to you, (d) to respond to your inquiries, and (e) to fulfill your request for products or services.
We may use the non-personally identifiable information, like your IP address, to statistically analyze site usage and to customize our site’s content, layout and services. The resulting information will allow us to improve our services and better understand and serve our users.

We do not sell customer lists. We will not share any information that identifies you personally with any third party for marketing purposes. We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority or to protect our rights and property or the rights and property of the public. We may also cooperate with law enforcement agencies in any official investigation and we may disclose your personally identifiable information to the relevant agency in doing so.

9. MINORS

Children under the age of thirteen (13) are not eligible to use our service and must not submit any personal information to us.

10. USE OF COOKIES

Cookies are a standard Internet technology, and many major web sites use them to provide useful features for their members. Cookies allow us to store and retrieve login information on a user’s system. They provide us with data that we can use to improve the quality of our service and make it easier to use. Most browsers are initially set up to accept cookies. If you’d prefer, you can set yours to refuse cookies. However, you may not be able to take full advantage of MatrixShad.com Online Store if you do so.

11. SECURITY

The security of your personal information depends on your protection of your account. Please do not disclose your login credentials to unauthorized people. We use industry standard technology designed to help keep your personal information safe. If you have any other questions about the security of our website, please contact us at wellchamp@aol.com.

12. CHANGES IN PRIVACY POLICY

From time to time we may update this Privacy Policy and will post a notice of any significant changes on our website. You should visit this page periodically to review any such changes to the privacy policy. Your continued use of this website or our service and/or continued provision of personally identifiable information to us will be subject to the terms of the then-current Privacy Policy.

13. ACCOUNT

You always have the option to cancel using the service at any time.

14. COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of MatrixShad.com or or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of MatrixShad.com or, with copyright authorship for this collection by MatrixShad.com and , and protected by international copyright laws.

15. TRADEMARKS

MatrixShad.com’s trademarks and trade dress may not be used in connection with any product service that is not MatrixShad.com, in any manner that is likely to cause confusion among customers, in any manner that disparages or discredits MatrixShad.com. All other trademarks not owned by MatrixShad.com and its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to or sponsed by MatrixShad.com and its subsidiaries.

16. PRODUCT DESCRIPTION

MatrixShad.com and its associates attempt to be as accurate as possible. However, MatrixShad.com does not warrant that product descriptions and other content of this site is accurate, complete, reliable, current, err-free. If a product offered by MatrixShad.com itself is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY MatrixShad.com ON AN “AS IS” AND “AS AVAILABLE” BASIS. MatrixShad.com MAKES NO REPRESENTATIONS WARRANTIES OF ANY KIND, EXPRESS IMPLIED, AS TO THE OPERATION OF THIS SITE THE INFMATION, CONTENT, MATERIALS, PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MatrixShad.com DISCLAIMS ALL WARRANTIES, EXPRESS IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS F A PARTICULAR PURPOSE. MatrixShad.com DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, E-MAIL SENT FROM MatrixShad.com ARE FREE OF VIRUSES OTHER HARMFUL COMPONENTS. MatrixShad.com WILL NOT BE LIABLE F ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES THE EXCLUSION LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.